our bank connection
Sparkasse Rottal Inn
IBAN: DE96 7435 1430 0010 5515 70
BIC: BYLADEM1EGF
Payment options
- Paypal
- Amazon Pay
- MasterCard
- Visas
- American Express
- Klarna (Sofort, Paylater, installments)
- GiroPay
- Apple Pay
- Google Pay
Payment terms
When paying by invoice, the invoice amount must be paid within 14 days of receipt of the goods. Further details can be found in our ABG's
Company direct debit
Only for corporate customers!
For the company direct debit, you must sign a direct debit mandate once and send it to your bank. A company direct debit does not allow you to return collected amounts. Please contact your customer advisor for all details.
All information at a glance!
Telephone: +49 8724 285960
Email: info@altruan.de
1. Which payment methods do we offer?
- We offer various payment methods to make it as convenient as possible for you. You can pay by credit card, debit card, PayPal, instant transfer, direct debit, advance payment, invoice or other common payment service providers.
2. How can I request a refund?
- To request a refund, please contact our customer service by email or telephone. Please have your order number ready and include the reason for the refund. We process refund requests in accordance with our terms and conditions and legal requirements. Your right to a refund will depend on your individual circumstances and the reason for the refund.
3. Can I cancel my order if I have already paid?
- Yes, it is possible to cancel an order as long as it has not yet been shipped. Please contact our customer service immediately to initiate a cancellation. If the order has already been shipped, you can exercise your right of withdrawal and return the goods within 14 days of receipt. After the returned goods have been successfully checked, the purchase price will be refunded.
4. How long does it take to receive my refund?
- After your refund request is approved, the amount will be returned to the account you used to make payment within 14 days. However, depending on your bank or payment service provider, it may take a few days for the amount to appear in your account.